About OCRA
OCRA is the trusted, organized, authoritative voice of Oregon’s collision repair industry.
Our Mission
The mission of the Oregon Collision Repair Association (OCRA) is to protect and advance the collision repair industry by championing safe, proper, and ethical vehicle repairs. Our goal is to unite and support collision repair professionals, businesses, and industry partners through education, training, collaboration, and proactive legislative advocacy. By promoting professionalism, integrity, accountability, and excellence, we work to ensure consumers receive safe and correct repairs, industry professionals are treated fairly and reasonably compensated, and policymakers are informed by the real-world expertise of those who restore vehicles to pre-loss condition. Through inclusive leadership and cooperation, we are committed to raising a strong, sustainable, and respected collision repair industry for generations to come.
Our Vision
We see a future where the collision repair industry is a trusted leader in vehicle safety, innovation, and craftsmanship. An industry where professionals are empowered to grow, adapt, and succeed; consumers have confidence in the repair process; and the next generation is inspired to build lasting careers. Together, we strive for an industry that is resilient, evolving, and recognized for the critical role it plays in keeping our communities safe.
Code of Ethics
Members of OCRA are committed to upholding the highest standards of integrity, safety, and professionalism. In support of this commitment, members agree to the following principles:
1. Safety First – Members shall prioritize the safety of consumers and the public by performing repairs in accordance with manufacturer procedures, industry standards, and applicable laws and regulations.
2. Ethical Repair Practices – Members shall recommend and perform only those repairs necessary to restore vehicles to a safe, pre-loss condition and shall not knowingly compromise repair quality for cost, convenience, or external pressure.
3. Honesty and Transparency – Members shall conduct business honestly and transparently with customers, insurers, vendors, employees, and partners, providing clear and accurate information regarding repair methods, costs, and limitations.
4. Professional Conduct – Members shall treat customers, employees, competitors, and industry partners with respect and fairness, fostering a collaborative and professional industry environment.
5. Competence and Continuous Education – Members shall maintain professional competence through ongoing training and education to keep pace with evolving vehicle technology, repair procedures, and safety systems.
6. Fair Business Practices – Members shall engage in fair and lawful business practices, including advocating for reasonable compensation for proper repairs and avoiding deceptive, misleading, or unethical conduct.
7. Compliance and Accountability – Members shall comply with all applicable laws, regulations, and safety requirements and accept responsibility for their work, business practices, and professional decisions.
8. Industry Stewardship – Members shall support the advancement and positive image of the collision repair industry by mentoring others, sharing knowledge, and contributing to initiatives that strengthen the profession.
9. Advocacy and Representation – When engaging in advocacy or public discourse, members shall represent the association and the industry in a responsible, factual, and professional manner.
10. Commitment to the Association – Members shall uphold the mission, vision, values, and ethical standards of OCRA, recognizing that ethical conduct strengthens trust, credibility, and the long-term success of the industry.